Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with SquishJoy! We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1-3 business days after purchase.

During periods of high demand, holidays, or promotional events, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.

Shipping Times

Estimated delivery times:

United States

  • Standard Shipping: 8-15 business days

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, customs processing, or other factors beyond our control.

Tracking Information

All orders include tracking information.

Tracking updates may take several days to appear after shipment. It is normal for tracking information to take 2-5 business days to update after a package has been handed to the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been processed or shipped, we may not be able to modify the shipment.

Lost Packages

If your package appears lost in transit, please contact us at:

joanbernardovasquez@gmail.com

We will work directly with the carrier to investigate the shipment and determine the best resolution.

Delayed Shipments

While we strive to meet all estimated delivery times, delays can occasionally occur due to:

  • Carrier issues

  • Weather events

  • Customs inspections

  • High shipping volume

  • Holidays

Shipping delays do not automatically qualify for refunds while a package remains in transit.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number

  • Photos of the item

  • Photos of the packaging

We will review the issue and provide a replacement or refund when appropriate.

Contact Us

If you have any questions regarding shipping, please contact our customer support team:

Email: joanbernardovasquez@gmail.com

Thank you for choosing SquishJoy!